Refund policy

For Other Sunday, I'd keep it simple and customer-friendly while protecting the brand from worn hats being returned.

Return & Refund Policy

Returns

We accept returns within 14 days of delivery for items that are:

Unworn and unused
In original condition
Returned with all original tags and packaging
Accompanied by proof of purchase

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. Clear return windows, item-condition requirements, and shipping responsibilities are common elements of strong ecommerce policies.

Exchanges

Need a different item? Contact us within 14 days of delivery and we'll do our best to arrange an exchange, subject to product availability.

Non-Returnable Items

The following items are final sale:

Sale or clearance items
Gift cards
Limited-edition or custom products
Items that show signs of wear, washing, damage, or alteration

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please email us within 7 days of delivery with your order number and photos of the issue. We'll make it right as quickly as possible.

Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider. Many retailers wait until the returned item has been received and verified before issuing the refund. (Investopedia)

How to Start a Return

Email hello@othersunday.com with: